–Full Refund or Reship if your package is seized or does not arrive
-Orders stuck in transit are eligible for a reship
-No refund or reship for orders with incorrect or incomplete addresses provided by the customer
-Full refund for packages that are confirmed missing
Please ensure your address is correct before placing an order. Any inaccuracies are the buyer’s responsibility.

Order Support & Customer Satisfaction:
If you experience any issues with your package or product, please contact us directly before filing a dispute or leaving negative feedback. We’re here to help and will do our best to resolve any concerns swiftly.

Messaging & Inquiries:

-We welcome all questions and feedback, but please keep messages relevant and brief for faster response times
-Response time is typically within 24–48 hours, though we often reply sooner
-Unnecessary or unclear messages may experience a delay

Shipping Details & Stealth Packaging

-We only ship within European 
-Orders are processed and shipped within 1–2 business days (and sometimes weekends)
-We use  Priority Mail (3–5 business day delivery window)
-All orders are sent in double-vacuum sealed, x-ray proof mylar bags for security
-Product is individually vacuum sealed + mylar wrapped
-Tracking is monitored internally, and will be shared if necessary or after 10 days

Bulk Orders & Custom Requests:
Need a large order or something special? Whether it’s bulk pricing, discreet packaging, scheduled shipping, or extra security steps, we’re happy to tailor your experience. Just reach out and we’ll make it happen.
Custom stealth or extra secure packaging available upon request

Address Format (Important!)
Please submit your shipping info exactly like this:
[First & Last Name]
[Street Address]
[Apartment or Unit # (if applicable)]
[City, State ZIP Code]